Refund & Cancellation Policy

This Refund & Cancellation Policy explains how cancellations and refunds are handled for programs offered by PenCap Institute of Excellence ("PenCap", "we", "us" or "our"). It applies to all fees paid for our training programs. By enrolling, you confirm that you have read, understood and agreed to this policy.

We want every learner to be fully confident before they pay. Before enrolling, you are welcome to attend a free demo class and a free career-counselling session, tour our Cyber Range and labs, and meet the trainer — so you can be certain the program is right for you.

Because you can evaluate the program at no cost before committing, enrolment is treated as a considered decision.

Once your enrolment is confirmed and payment is made, all program fees are non-refundable. On confirmation, your seat in the batch, your Cyber Range and lab access, your courseware and the trainer's time are reserved and allocated to you.

This applies regardless of attendance, partial completion, change of mind, change in personal or professional circumstances, relocation, or a decision to discontinue the program. No refund will be made for sessions or resources not used.

Without limiting Section 3, the following are non-refundable in all cases: the registration and enrolment fee; EC-Council or CompTIA certification exam vouchers once issued or activated; and any courseware, lab access, kits or materials already provided to you.

A guaranteed internship is available to every learner. The internship is optional — you may choose whether to take it. Unlike most institutes, learners who opt in receive a stipend from PenCap during the internship, in addition to the hands-on experience and mentorship it provides.

If you opt into the internship, the internship fee is non-refundable once paid, as PenCap commits a stipend and placement resources to you on confirmation. Internship start dates may vary and are subject to availability and scheduling; a delay in the internship starting does not entitle you to a refund. Any stipend paid to you is separate from your program fees and is not adjustable against fees or otherwise recoverable.

In place of refunds, we commit to delivering high-quality, hands-on training: an EC-Council Accredited curriculum, practical Cyber Range labs, experienced trainers, an optional internship with stipend and dedicated placement assistance. If you are facing difficulty keeping up, speak to us — we will provide additional support, doubt-clearing and guidance to help you succeed.

If PenCap cancels a program, or reschedules a batch in a way that you are unable to accommodate and we cannot offer you a suitable alternative batch, you may choose either a full refund of the fees paid for that program or a free transfer to the next available batch. This is the only circumstance in which a refund is provided.

If your circumstances change, we would rather help you continue than lose your progress. You may request a one-time transfer or deferral to a later batch, subject to seat availability, by writing to us before your batch start date. A transfer is not a cancellation and does not entitle you to a refund.

Where your fee is financed through a no-cost EMI or an instalment plan with a financing partner, you remain responsible for the full fee under that partner's terms even if you discontinue the program. PenCap does not refund amounts financed, and any charges with the financing partner are governed by their agreement.

For any question about your enrolment, a batch transfer, or this policy, email info@pencap.in or call +91 91500 22994 with your full name, registered mobile number, program name and batch. We will respond within 3 business days.

Where a refund is due under Section 7, it is made to the original payment method used at the time of payment. Please allow 7–10 business days from approval for the refund to reflect, depending on your bank or payment provider.

We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with a revised 'Last updated' date, and will apply to enrolments made after that date.

If you have any questions about this policy, please contact PenCap Institute of Excellence at info@pencap.in or call +91 91500 22994.